Hale Shipping, Returns and Refunds Policy

Shipping

For purchases made direct via our website, Hale charge a flat shipping rate of $5.90. Expected delivery times are between 2 – 4 days.

All orders are sent using a tracked postage service. If your order appears to be lost in the post please get in touch and we will assist you in tracking it down.

NB: for purchases made via one of our retail partners, please refer to their individual shipping and delivery information.

Refunds and Returns

If you are unhappy with your purchase please get in touch to let us know why, we always like to hear feedback from our customers. We will happily exchange your purchase for another product or give you a full refund if that is your preference.

Please note that refunds will exclude shipping costs.

Discounted items will be refunded at the price that was paid.

NB: for purchases made via one of our retail partners, please refer to their individual refunds and returns policy.